Privacy Policy

At Häagen-Dazs，we are very sensitive to the privacy concerns of visitors to all of our websites, including this one. The personal information you have registered on the website or the purchase order you have placed shall be strictly kept in confidence with encryption. We not only technically protect your privacy, we also place customers’ privacy at a very important spot in the Company’s formal system. This Privacy Policy explains our online information practices and the choices you, as a visitor to this site, can make about the collection and use of your information.

What personal information might we ask you for and how do we use it?

We collect personal information from you (such as your name, address, phone number, e-mail address, etc.) only when you place your order through the network or voluntarily provide it to us when you apply for a membership. Depending on the purpose for which the information was provided, we may use the information to communicate with you regarding our products, services, and promotions, to provide you with other information that you request, and/or to improve our product and service offerings. Here are the circumstances in which we might ask for personal information from our consumers though our site, the types of information we obtain, and how we use the information:
If you contact one of our Consumer Services Representatives through our site, we may ask you for personal information such as your name, address, phone number, or e-mail address so that we can respond to your questions or comments. (Of course, if you send us an e-mail, we will at a minimum obtain your e-mail address.) You may be asked to provide personal information if you:
• register for a sweepstakes, contest, or other promotion;
• register as a user of our site;
• register to receive coupons through our site;
• join a club through our site;
• participate in a survey, a consumer research panel, or similar type of activity;
• ask to receive an online newsletter or other information or material from us; or
• otherwise participate in features of our website that ask for personal information.
If you purchase or otherwise request a product, publication, or promotional offering from us or take advantage of a rebate or similar offer, you may be required to provide your contact and/or payment information (such as a credit card number) in order for us to process your request. Your participation in any of these activities (and therefore your provision of personally identifiable information) is entirely voluntary. We may use the information you provide to respond to your questions or comments, to administer our promotions and sites, to fulfill your request, subscription, or order, or to otherwise provide or improve our products and services. We will not send you any online newsletter or similar e-mail communication unless you expressly consent to receive such a communication from us. And if you do choose to receive any such e-mail communication from us, you will always have the opportunity to “unsubscribe” from receiving the e-mail at any time. In addition, the process of payment for orders placed online shall be the full responsibility of Chinapay.

How do we use cookies, web beacons, or similar technologies?

We may employ cookie technology, web beacons, and similar devices on our site to facilitate site administration and navigation and to provide an enhanced online experience for our visitors. Information tracked through these mechanisms includes but is not limited to (1) a user’s IP address, (2) the type of web browser and operating system, (3) the pages of the site a user visits, and (4) other websites a user visited before visiting our site.
Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customized features on our site. Cookies do not collect or contain your name or e-mail address.
。 Web beacons are 1x1 single-pixel graphics that allow us to count the number of users who have visited a particular web page or to access certain cookies. We may use web beacons on our websites to count users and to recognize users by accessing our cookies. Being able to access our cookies allows us to personalize our website and improve your experience at our website. We may also include web beacons in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened. Like cookies, web beacons do not collect or contain your name or your e-mail address.

When might we provide other parties with your personal information?

We may share your personal information with other parties if you consent to us sharing such information with third parties.
We also may provide your personal information to third parties who provide services on our behalf. These parties may use the information solely in conjunction with the specific services they provide for us (e.g., fulfillment of an order, responding to your question or comment, providing a sweepstakes prize, deployment of a consumer survey, investigation of a complaint, etc.).
We reserve the right to transfer any information we have about you in the event that we sell or transfer all or a portion of our business or assets to a third party. We also reserve the right to share information within Häagen-Dazs amongst our various businesses.
We reserve the right to disclose any personal information as needed if such information is requested by law enforcement agencies or if we are required to do so by law, regulation, subpoena, court order, or by a government entity. We also may disclose personal information to third parties if we have reason to believe that disclosing such information is necessary to conduct investigations of possible breaches of law, to cooperate in any legal investigation, or to identify, contact, or bring legal action against someone who may be violating the terms of use of our site.

Security for credit card, data and transaction information

At Häagen-Dazs，we are committed to keeping your online transactions safe and secure. In order to reasonably assure the privacy and security of your credit card and other personal data when making an order, SSL. We use Secure Sockets Layer (SSL) technology. SSL uses encryption technology to create a secure connection between your computer and ours. We have also put procedures in place to safeguard the information/data we collect from you. We cannot absolutely guarantee the security of any information you provide online; you provide it at your own risk

Links to other sites

Our site may contain links to the websites of our subsidiaries and affiliates, and to websites that are owned and operated by third parties. These other websites may have their own privacy policies and would not be governed by this Privacy Policy. We are not responsible for the privacy practices or the content of websites owned and operated by any such third parties. Other websites may collect and treat information collected differently, so we encourage you to carefully read and review the privacy policy for each website you visit.

Changes in our online privacy policy

We reserve the right to change or replace this Privacy Policy at our sole discretion at any time. Please check back from time to time to ensure that you are aware of any updates or changes in this Privacy Policy.

Your consent to the terms of this Privacy Policy

Your consent to the terms of this Privacy Policy by using this website, you signify your assent to all of the terms of this Privacy Policy and our Company Policy. If you do not agree with any term of this Privacy Policy or our Company Policy, please do not use this site or submit any personally identifiable information.

How to contact us

Should you have any questions or concerns about this Privacy Policy or about our collection or use of information, please e-mail us at info.china@genmills.com 。


Right announcement

Welcome to Häagen-Dazs online shopping! Our online shopping primarily sells products that are hot items sold at the retail shops. All products are the original manufacture product imported through the official channels, marking with official customs CIQ inspection mark and description in Chinese. The quality of product sold online is exactly the same as you buy from the concession counters. You may rest assured to place your order online. Should you find the product you buy online deficient, we guarantee we will give you a full refund.
Please read the following transaction provisions. These provisions are applicable to sales and services of products you purchase online. They are subject to revision without notice from time to time.